Discussing access needs before visiting Ascend
Contact the team about the arrangements you need rather than assuming a website photo shows every part of the visit.
Ask specific practical questions
Access can involve the entrance, movement around the building, communication or the way instructions are delivered. Explain what would help you use the service and ask the team to confirm what is available. This page does not certify step-free access or particular facilities at Ascend. A direct conversation before travelling is the best way to avoid relying on an assumption about the site.
A practical checklist
- Describe the part of the visit you need information about.
- Ask for clear entrance and arrival instructions.
- Confirm relevant facilities directly.
- Agree how to communicate any further questions.
Put it into practice
If written instructions are easier for you than a phone call, say so when enquiring. The goal is to establish what the actual visit would involve and whether suitable arrangements can be made before you commit to an appointment.